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Customer Experience Specialist in sunny Valencia!

Valencia, Comunidad Valenciana, Spain€1,500 - €1,600 per month

Job description

  • Work in Europe's sunniest city (Valencia) ☀️
  • A great team from all over the world 🫶
  • Regular company events, parties, and more 🎆
  • Free Spanish classes 📕
  • Breakfast, snacks and lunch on us 🥗


We're helping one of our partners to find the perfect Dutch-speaking Customer Experience professional to join their growing team here in Valencia. You will work together to provide top customer service for Dutch clients of an online payment platform. Joining a 3-year-old startup company, you will be in the environment with people open to your ideas on how to grow even faster as a company, make a real impact. With this being a new project, you will start with a small number of other colleagues with whom you work very closely together. You will therefore lay the foundations for the processes and working culture in the future.


You're the perfect match if you have:

  • A Bachelor's degree or similar
  • Fluent Dutch and English
  • A confident personality, able to WOW your customers with high-quality support


Your responsibilities:  

  • Support B2B customers over the phone, email, and chat
  • Communicate with customers to find the best solution to their problem
  • Troubleshooting, innovation, and change management are part of the daily business
  • You will use the latest technology and AI integrations and become an expert in this field
  • Control and handle payment inquiries from sellers and buyers through various client platforms
  • Flagging and escalation of customer queries and coming up with suitable solutions
  • Mapping and improving business processes to enhance customer journey and satisfaction


In return, you'll receive:

  • Spanish lessons
  • Fitness bootcamps and mindfulness classes
  • A community of like-minded young professionals 
  • Relocation support 
  • The opportunity to learn and grow at a fast-growing European e-commerce company
  • The chance to enjoy living in one of the world's most popular places for expats!


Job requirements

^See above 😃

Valencia, Comunidad Valenciana, Spain
€1,500 - €1,600 per month

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